Process Improvement: overview   Many small to mid-size organizations and non-profits have not invested the time and resources necessary to formally define key operational activities let alone developed and implemented methods to improve the way these activities are carried out.

These same organizations are, of necessity, constantly concerned with finding ways to operate more efficiently (at lower costs), improve quality, and reduce organizational problems.

Over 80% of organizational problems are process-related, while only 20% or less can be blamed on the people who carry out the process activities.

Given this rather alarming statistic, organizations may wish to focus some of their time and energy on learning the fundamentals of process improvement, (what it is, how and why to do it), and begin to undertake modest process improvement efforts.

The following articles and resources are intended to help you get an understanding of what we do.

1. Overview
2. What is Process Improvement?
3. How we improve the process